Work Experience
Capital One Financial [Feb 2025 - Present] - McLean, VA (Remote)
Software Engineering Manager (Lead)
- Lead a portfolio of diverse technology projects and a team of developers with deep experience in Machine Learning, distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the company.
- Deliver solutions from prototypes or proofs of concept to production utilizing programming languages like Java, Python, TypeScript, Ruby, and Go with AI-assisted development using Microsoft Copilot, Anthropic Claude, and Windsurf.
- Leverage container orchestration services that include Docker and Kubernetes.
- Drive infrastructure deployment and configuration management with tools like Ansible, Terraform, and a variety of AWS tools and services.
- Design, propose, and deliver architectural changes to improve system efficiency and to pro-actively manage and minimize disruptions via automation and RAMS (Reliability, Availability, Maintainability, Safety) frameworks.
- Manage vendor relationships and coordinate among different teams to achieve shared goals.
- Improve network resiliency, automated recovery, API availability, minimize incidents for vendors, and improve observability through the creation of a company-wide framework.
- Identify, document, and implement enterprise-wide guidelines to achieve mature system resiliency.
- Engage teams with Game Days and Hackathons to foster innovation and learning.
Capital One Financial [Feb 2025 - Present] - McLean, VA (Remote)
Major Incident Manager (Technology Operations Center)
- Take control of major incident situations, coordinating cross-functional response efforts to restore services and minimize customer impact.
- Coordinate with multiple application teams to drive rapid recovery and reduce mean time to resolution (MTTR) during high-severity incidents.
- Lead troubleshooting efforts to determine root cause and implement permanent solutions, preventing incident recurrence.
- Drive incident response efficiency by identifying systemic gaps, recommending process enhancements, and collaborating with Problem and Change Management teams.
- Communicate clearly under pressure by delivering concise, executive-level updates during high-visibility outages and customer-impacting events.
- Utilize incident management tools including AION (internal tool), Splunk, New Relic, Observe, and CloudWatch for real-time monitoring and response.
Tech Byte Tips (Self Employed) [Mar 2023 - Present] - Virginia, USA (Remote)
Principal Engineer
- Deploy Large Language Models in local infrastructure for generative AI text and code generation using Ollama, LM Studio, and custom LLM deployments.
- Develop and maintain a PHP-based platform for small businesses to create and manage web stores, enabling them to display and sell products and services.
- Enable customer enrollment and package purchases through zero-code, point-and-click interface requiring no technical expertise from users.
- Manage containerized infrastructure with automated deployment and scaling.
- Train generative image models and generate content using OneTrainer, Kohya SS, Stable Diffusion (including Web UI, Forge Neo), and ComfyUI for automated workflows.
- Generate promotional materials for small businesses utilizing generative AI tools and Automatic 1111's web interface.
- Create and publish documentation and learning materials for technical content on YouTube.
- Maintain and refine agile backlog through frequent meetings and stakeholder feedback.
- Develop full-stack applications and DevOps automation for self-sustaining services.
Dell Technologies [Contract: Oct 2023 - Jan 2024] - Arlington, VA
Sr. Kubernetes Engineer
- Design, implementation, and support of Kubernetes infrastructure (Containers as a Service) on multiple global regions composed of private datacenters.
- Developed and containerized custom applications to validate and test the functionality of the CaaS offering.
- Implementation of Infrastructure as Code using GitLab, Helm Charts, and ArgoCD.
- Application CI/CD pipelines with GitLab.
- Contributed to development, testing, integration, and troubleshooting of custom Kubernetes operators.
- Implemented improvements to the platform's logging, alerting, and reporting.
- Contributed to documentation for internal CaaS team as well as end users.
- ServiceNOW ticket Tier 3 support.
- Collaborated with teams across the globe (India, Europe, Africa, North America).
Accenture Federal Services [Apr 2015 - Mar 2023] - Arlington, VA
Planning, design, and implementation of custom business applications. Oversaw Active Directory, Microsoft Identity Management, Azure Active Directory, and custom applications support. Supported a large hybrid cloud, multi-application, and multi-environment infrastructure. Performed cloud migrations to AWS and Azure. Drove projects from ideas, to proof of concepts and production with several teams.
Sr. DevOps Engineer
- Performed cloud migration for a large, high visibility, federal government project to the AWS cloud and reduced deployment times from weeks to hours.
- Automated the build of applications, packages, and images.
- Created scripts to bootstrap cloud infrastructure.
- Prepared playbooks/recipes for infrastructure configuration management.
- Performed multi-environment AWS & Azure cloud migrations.
- Developed a zero-code cloud infrastructure deployment tool that relied on ServiceNOW and Azure/AWS CLIs.
- Developed Terraform modules to maintain and deploy infrastructure in multi-cloud environments yielding complex infrastructure in minutes.
- Automated IT processes, reporting, and dashboards that resulted in proactive and faster response to incidents by 80%.
- Created pipelines and tools to identify security vulnerabilities. Integrated with ServiceNOW to generate incidents resulting in a reduction of 95% of all infrastructure vulnerabilities in 3 months.
- Design and implementation of Jenkins and Azure DevOps pipelines for CI/CD and infrastructure automation resulting in faster, automated, and repetitive deployments for Java, iOS, .NET, and PHP applications.
- Maintained a fleet of 800 VMs in a Hybrid Azure cloud, including SOX controlled, and Big 5 applications.
- Jenkins pipeline that streamlined a 2-week employee provisioning process to a 3-hour automated process resulting in a 70% support ticket and manual work reduction.
- Maintained the infrastructure BluePrism Remote Process Automation. Develop automation using BluePrism.
- Created and maintained on-premises infrastructure for project laboratories that relied on VMWare vSphere, Docker, and Kubernetes.
- Created PowerShell modules to enable business and support teams to perform complex tasks without having to know how to code.
- Integrated dozens of business applications as well as third party APIs and applications with the AWS and Azure clouds resulting in seamless infrastructure, process, and data workflows.
- Created and maintained relational database systems for business-critical applications.
- Migrated Accenture Federal Services' applications and workloads to the Azure GCC High cloud.
- Management and maintenance of source code repositories for developer using a wide variety of tools like Git, Subversion, and TFS.
- Planned, implemented, and managed proofs of concept and development laboratories leveraging the Azure and AWS Kubernetes services, virtual machines, and serverless functions; improving the ability to rapidly test and validate new ideas in days rather than months.
- Enabled developers to swiftly create disposable local environments that consumed real time data and accessed live environments using tools like Vagrant, Docker, and Kubernetes.
- Created and maintained documentation using wikis, Confluence, and other publishing tools.
Sr. Software Engineer
- Led, designed, and implemented custom web applications resulting in a reduction of 20% in multi-domain data entry errors, enhanced FOCI tracking, and an improved response time to company threats.
- Custom APIs and integration with APIs through code and tools like MuleSoft.
- Led, designed, and implemented custom desktop applications resulting in delegation to tier 1 support and in a 30% reduction in Identity and UC&C provisioning tickets, and decreased troubleshooting time.
- Led, designed, and implemented a Progressive Web Application to motivate employees to exercise with sprint-style challenges, with awards, resulting in a more engaged and health conscious pool of employees.
- Led, designed, and implemented a Progressive Web Application to promote, track, and perform analytics of company held event data resulting in improved event planning, prioritizing, and budgeting.
- Created Infrastructure and Technology dashboard systems that spanned infrastructure, Azure services, and security for increased visibility and accurate management.
- Developed Catalogue Items and process workflows in ServiceNOW to enable self-service for multiple teams.
- Improved existing application for asset management and tracking.
- Contributed to the development of custom applications in the Salesforce platform.
- Created dashboarding systems that spanned infrastructure, AWS and Azure services, purchasing, processes, and security.
- Developed a mobile directory for Senior Leadership to track and easily access stakeholders and leadership for projects spanning all business opportunities.
Recognition and Achievements: Recognized with the Lug Nut award for the implementation of systems & process automation as well as integrations with many complex systems.
Telecontacto [2014 - 2015] - San Juan, PR
Software Engineer, IT, DB Admin, Virtualization
- Microsoft SQL and MySQL administration
- ESXi Virtualization
- Tech support and workstation administration
- Web applications designed to capture survey information and interface with the call system.
- Web applications to generate live reports accessible to clients.
Homeland Security (PUPR Research) [2014] - San Juan, PR
Research Assistant, Software Developer & Tester
- Development and testing of an algorithm that calculates the probabilities for a combination of factors and traces a relational tree among them using the K2 algorithm.
Certifications
AWS Solutions Architect Associate
AWS-ASA-12081
Azure Fundamentals (AZ-900)
H261-4036
ICAgile Certified Professional
69-6798-a1c77d30-76d7-4cd5-b658-66310958eab7
Azure DevOps (AZ-400) [In Progress]
AWS AI Practitioner [In Progress]
Cloud Providers
Amazon Web Services (AWS)
Microsoft Azure
Platform & DevOps
Terraform | Ansible | Kubernetes | Docker
Azure DevOps | Jenkins | GitLab CI | GitHub Actions
ArgoCD | Helm Charts | Kaniko
OpenTelemetry | Splunk | New Relic | CloudWatch
Infrastructure Automation | RAMS Frameworks
AI Engineering & Development
Microsoft Copilot | Anthropic Claude | Windsurf
Ollama | LM Studio
MCP | RAG | Prompt Engineering
Stable Diffusion | ComfyUI | Kohya SS | OneTrainer
Programming Languages
Java | Python | Go | TypeScript
C# | PHP | JavaScript
C | C++ | Bash | PowerShell
Frameworks & Technologies
React | Angular | Spring Boot | Node.js
Microservices | REST APIs
Cloud-Native Development
Databases
AWS Relational DBs | MySQL | PostgreSQL
SQL Server | MariaDB | Oracle SQL | SQLite
Enterprise Tools
JIRA | Confluence | ServiceNOW | Jupyter
Active Directory | Azure AD
Microsoft Identity Manager | Office 365 | PowerBI
Salesforce | Tableau | Zoom | Slack
Collaboration
MS Teams | MS Stream | Azure DevOps Wikis | MediaWiki
Agile Methodologies
Agile | Kan Ban | Scrum
Education
Polytechnic University of Puerto Rico
Class of 2015
Bachelor of Science in Computer Engineering (BSCpE)
GPA: 3.65
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University of Puerto Rico - Mayagüez Campus
2012 (Transferred)
Bachelor of Science in Computer Engineering (BSCpE)
GPA: 3.54